DACHSER Tracking

DACHSER Tracking  Complete Guide to Shipment Tracking, Logistics Services & Support

DACHSER is one of the world's leading logistics companies, providing high-quality transport and supply chain solutions across Europe and globally. Whether you are a business managing complex freight operations or an individual tracking a parcel, this guide covers everything you need to know about DACHSER including how to track your shipment, what services are available, how to contact support, and tips for making the most of DACHSER's logistics network.

Company Overview

DACHSER was founded in 1930 by Thomas Dachser in Kempten, Bavaria, Germany originally as a small transport business moving Allgäu cheese to the Rhineland. Over nine decades, the family-owned company has grown into a global logistics powerhouse headquartered at Thomas-Dachser-Str. 2, 87439 Kempten, Germany.

Today, DACHSER Group SE & Co. KG operates across more than 437 locations worldwide, employs over 31,000 people, and generates annual revenues exceeding €7 billion. The company is 100% family-owned and remains one of the largest privately held logistics providers in the world. DACHSER operates three European hub facilities — known as Eurohubs — located in Überherrn (Germany), Bratislava (Slovakia), and Clermont-Ferrand (France), which serve as the backbone of its European road freight network.

DACHSER Services

European Logistics

DACHSER's core business is European road freight, offering both groupage (LTL) and full truck load (FTL) transport solutions. The company's European logistics network connects businesses across all major European markets with reliable, scheduled services and real-time shipment visibility. DACHSER's groupage network is one of the most comprehensive in Europe, with dense coverage from Portugal to the Baltic states.

Air & Sea Logistics

Beyond European roads, DACHSER provides intercontinental air and ocean freight services through its Air & Sea Logistics division. With a network of over 200 partner locations worldwide, DACHSER handles import and export shipments across all major trade lanes — connecting Europe with Asia, the Americas, Africa, and the Middle East. Services include airfreight, sea freight (FCL and LCL), customs brokerage, and door-to-door delivery.

Food Logistics

DACHSER operates a dedicated Food Logistics division that handles temperature-controlled supply chains for the food and beverage industry. This division runs its own specialised distribution network with strict hygiene and cold chain standards, ensuring products are transported safely from producers to retailers and food service operators across Europe.

Contract Logistics & Warehousing

For businesses requiring more than transport, DACHSER offers contract logistics and warehousing services. These include dedicated warehouse operations, pick-and-pack, value-added services, inventory management, and integrated supply chain solutions. DACHSER's IT infrastructure supports seamless integration with customer ERP and WMS systems for full operational visibility.

e-Commerce Logistics

DACHSER supports online retailers and e-commerce businesses with tailored logistics solutions, including last-mile delivery across Europe, returns management, and integrated fulfilment services. The company's European network ensures reliable delivery windows for e-commerce shipments, making DACHSER a strong partner for cross-border online retail.

DACHSER Shipment Tracking

DACHSER provides multiple ways to track your shipment in real time, giving businesses and recipients full visibility into freight status and estimated delivery.

How to Track a DACHSER Shipment

1. Visit the official DACHSER website at www.dachser.com
2. Navigate to the "Track & Trace" section
3. Enter your DACHSER shipment number, consignment number, or reference number
4. Click "Track" to view real-time status updates, location, and estimated delivery

Typical DACHSER Tracking Statuses

• Shipment created — consignment booked; not yet collected
• Picked up — shipment collected from sender
• In transit / at hub — freight moving through the DACHSER network
• Out for delivery — shipment loaded onto delivery vehicle
• Delivered — consignment successfully delivered
• Delivery exception — issue occurred; contact DACHSER for details

Customer Support

DACHSER provides customer support through multiple channels. For the best experience, have your shipment number or consignment reference ready before getting in touch.

• Phone (HQ): +49 831 5916-0
• Website: www.dachser.com (global contact directory by country and branch)
• Local branches: DACHSER has over 437 locations worldwide — find your nearest branch through the branch locator at dachser.com
• Customer portal: DACHSER offers a dedicated customer portal for business account holders to manage shipments, access documents, and receive proactive notifications

For international enquiries, DACHSER's website provides country-specific contact pages, allowing customers to reach the most relevant local team directly. This is particularly useful for Air & Sea Logistics enquiries, customs issues, and account management.

DACHSER Technology & Innovation

DACHSER invests heavily in logistics technology to provide transparency and efficiency across its network. The company's IT infrastructure is standardised across all branches and certified to ISO 27001 for information security. DACHSER was among the early adopters of the SSCC (Serial Shipping Container Code) barcode standard, introducing it in 1994 to improve package identification and traceability across the supply chain.

Today, DACHSER offers customers digital tools including real-time Track & Trace, electronic proof of delivery (ePOD), EDI and API integrations, and a customer portal for full shipment management. These tools help businesses reduce manual administration and improve supply chain visibility.

Common Issues and Solutions

Shipment Delayed or Stuck in Transit

If your DACHSER tracking shows no update for more than 24–48 hours, contact your local DACHSER branch using the branch locator on dachser.com. Delays can be caused by customs clearance on international shipments, high volume periods, or weather disruptions. DACHSER's customer service can provide specific status details not always visible in the public tracker.

Shipment Shows Delivered But Not Received

Contact DACHSER immediately with your consignment number. They can provide the electronic proof of delivery (ePOD) document, which includes the recipient's signature, name, and delivery timestamp. For B2B deliveries, check with your goods receiving team, as large freight is often delivered to loading bays or warehouses rather than front reception.

Damaged Freight

Note any visible damage on the delivery documentation before signing, and take photographs. Contact your DACHSER branch as soon as possible to initiate a damage claim. Provide your consignment number, photos, and a description of the goods and damage. Prompt reporting is essential, as claims have time limits.

Tips for Shipping with DACHSER

• Open a business account: DACHSER's full suite of digital tools, customer portal access, and proactive notifications are available to account holders. Contact your local branch to set one up.
• Use correct commodity descriptions: Accurate goods descriptions on shipping documentation prevent customs delays and ensure correct handling for temperature-sensitive or hazardous goods.
• Package to freight standards: For groupage shipments, use robust pallets and ensure goods are secured and wrapped to withstand multi-handling in a hub-and-spoke network.
• Use the branch locator: DACHSER's network is branch-based — always contact the branch closest to the origin or destination for the fastest, most relevant support.
• Set up EDI or API integration: High-volume shippers can integrate DACHSER's systems directly with their own platforms for automated booking, tracking, and invoicing.