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Track your shipments in real-time
WE|DO is a leading Czech courier and parcel delivery company formed from the merger of two established logistics brands: In Time, one of the Czech Republic's largest home delivery courier services, and Uloženka, the country's most widely used pickup-point network. Together, WE|DO operates one of the most comprehensive parcel delivery ecosystems in the Czech market, serving both consumers and businesses with reliable next-day home delivery, an extensive network of over 1,000 pickup points and parcel lockers, and a fleet of around 300 couriers and vehicles. WE|DO is also the primary courier partner for the Allegro marketplace in the Czech Republic, making it one of the most frequently used carriers for Czech online shoppers. This complete guide explains how to track your WE|DO parcel, find your tracking number, understand delivery statuses, and reach the WE|DO customer support team.
WE|DO (operated by WE|DO CZ s.r.o.) is headquartered at Pražská 180, 250 66 Zdiby, just north of Prague, Czech Republic. The company was created through the merger of In Time – a courier service with a fleet of approximately 300 delivery vehicles and couriers specialising in home delivery – and Uloženka, which built and operates a network of more than 1,000 pickup points and parcel boxes (výdejní místa) across the Czech Republic. The combination of these two networks gives WE|DO a uniquely broad reach in the Czech logistics market, covering both the door-to-door delivery segment and the rapidly growing out-of-home (OOH) parcel collection channel.
WE|DO is supported by major investors in the Czech business community and is closely integrated with the Allegro e-commerce marketplace, for which it serves as the designated carrier for shipments into the Czech Republic. This partnership has significantly expanded WE|DO's volumes and brand recognition among Czech online shoppers. The company's tracking portal is available at trace.wedo.cz, where senders and recipients can look up the real-time status of their parcels using the shipment tracking number.
WE|DO provides a range of parcel delivery services tailored to the needs of Czech consumers, e-commerce retailers, and businesses:
WE|DO provides several convenient ways to track your parcel's status and location in real time.
The primary tracking method is through WE|DO's official tracking portal at trace.wedo.cz. To track your parcel:
WE|DO also sends automated SMS and email notifications to recipients at key delivery milestones, including when the parcel is out for delivery and when it has been delivered or is ready for collection at a pickup point.
WE|DO tracking numbers are supported by several popular multi-carrier tracking platforms, which is convenient for recipients who manage shipments from multiple carriers:
Your WE|DO tracking number (also called your shipment number or parcel reference) is the key to checking your parcel's status. Here is where to find it:
Note that your tracking number and your order number are different things. Always use the tracking number (from the shipping notification, not the order confirmation) when checking parcel status.
WE|DO's tracking system records an event update each time the parcel reaches a new checkpoint in the delivery process. Here is what the most common status messages mean:
If you need help with a WE|DO shipment, the customer support team can be reached through the following channels:
When contacting support, always have your tracking or shipment number ready so the team can locate your parcel quickly.
WE|DO is a compelling logistics partner for e-commerce retailers selling to Czech customers. Its combination of next-day home delivery, a 1,000+ pickup point network, and parcel locker options means that retailers can offer their Czech customers a broad range of flexible delivery choices from a single carrier integration. Its role as the designated carrier for Allegro's Czech marketplace also means that merchants listing on Allegro can reach Czech consumers with a seamlessly integrated, familiar delivery experience.
For retailers using Shopify and other e-commerce platforms, WE|DO is integrated via third-party shipping tools including SyncTrack and other carrier connectors, making it straightforward to add WE|DO as a delivery option for Czech customers without complex custom development.
WE|DO is the Czech Republic's most comprehensive parcel delivery ecosystem, combining next-day home delivery, a vast pickup point network, and parcel locker access under a single carrier platform. Born from the merger of In Time and Uloženka, WE|DO delivers parcels reliably across the Czech Republic and serves as the primary carrier for the Allegro marketplace in the Czech market. Track your WE|DO parcel at trace.wedo.cz using the tracking number from your shipping notification, or use any of the major multi-carrier tracking platforms that support WE|DO. For customer support, contact WE|DO at info@wedo.cz or call +420 800 800 855.
Go to trace.wedo.cz and enter your WE|DO tracking number to view your parcel's current status and delivery event history. You can also track your parcel using third-party platforms such as 17TRACK, Ship24, TrackingMore, or Parcel Monitor.
Your WE|DO tracking number is included in the shipping notification SMS or email sent when your parcel is despatched. It also appears on the physical parcel label, in your order history on the retailer's website, or in the pickup point collection notification if the parcel is held for collection.
WE|DO was formed from the merger of In Time (a Czech home delivery courier) and Uloženka (a Czech pickup-point network). The combined WE|DO brand now operates both home delivery and the Uloženka pickup-point and parcel locker network under a single platform.
It means your parcel has been loaded onto a WE|DO delivery vehicle and is on its way to your address. Delivery is expected that same business day. You should receive an SMS or email notification when the courier is on the way.
If you are not available when WE|DO attempts delivery, the courier will typically leave a notification and either attempt re-delivery the next business day or offer to redirect your parcel to a nearby WE|DO pickup point for collection at your convenience.
Yes, WE|DO operates a network of over 1,000 pickup points and parcel lockers across the Czech Republic through the Uloženka network. You can choose to have your parcel delivered to a pickup point when ordering, or redirect it there after a failed home delivery attempt.
You can contact WE|DO by phone on +420 800 800 855 or by email at info@wedo.cz. Further contact information and support options are available on the WE|DO website at wedo.cz.
