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Track your shipments in real-time
Shippit is Australia's leading multi-carrier shipping and delivery platform, connecting online retailers with a network of more than 100 courier and logistics providers under a single, easy-to-use interface. Founded in 2014 and headquartered in Sydney, New South Wales, Shippit has grown into one of the most widely used e-commerce logistics platforms in the Asia-Pacific region. Rather than operating its own fleet of delivery vehicles, Shippit acts as a technology layer between retailers and carriers, using intelligent automation to select the best courier for each shipment, generate labels, and provide real-time tracking from dispatch to delivery. This comprehensive guide explains everything you need to know about Shippit tracking – how to track your parcel, what your tracking number means, how to understand delivery statuses, and how to contact support when you need help.
Shippit was founded in 2014 in Sydney, Australia, with the goal of simplifying shipping for e-commerce retailers. The company's platform aggregates access to major Australian and international carriers including Australia Post, StarTrack, CouriersPlease, Fastway, TNT, DHL, and many more, giving retailers a single place to compare rates, book shipments, print labels, and monitor deliveries in real time.
Shippit's platform connects with leading e-commerce platforms including Shopify, BigCommerce, Magento, WooCommerce, and eBay, making it straightforward for online stores of any size to add Shippit to their fulfilment workflow. The company is headquartered at Level 2-4, 6 Bligh Street, Sydney NSW 2000, and serves thousands of retailers across Australia, New Zealand, and Southeast Asia.
Today, Shippit processes millions of shipments per year and is regarded as one of the most comprehensive shipping management platforms available to Australian e-commerce businesses. Its combination of carrier breadth, smart automation, and branded customer experience tools makes it a popular choice for retailers seeking to streamline their post-purchase logistics.
Shippit offers a broad suite of shipping, tracking, and delivery management services for e-commerce retailers and businesses:
Shippit provides several ways to track your parcel's status and location during transit.
The most direct way to track a Shippit shipment is through the tracking link provided in your shipping notification email or SMS. When a retailer dispatches an order through Shippit, the platform automatically sends the recipient a notification containing a personalised tracking link. Clicking this link opens Shippit's (or the retailer's branded) tracking page, which displays:
Because Shippit books shipments with individual carriers on behalf of retailers, each parcel also receives a carrier tracking number in addition to the Shippit tracking number. Your notification email will typically include both. You can use the carrier tracking number to track your parcel directly on the carrier's own website if you prefer, or if the Shippit tracking page is not loading correctly.
Shippit tracking numbers are supported by several multi-carrier tracking aggregators:
Your Shippit tracking number is provided to you through one of the following channels:
Shippit uses a standardised set of tracking statuses to describe where your parcel is in the delivery process. These statuses are displayed on the Shippit tracking page and in notification messages:
Shippit's support is primarily available to retailers who use the platform, rather than directly to end consumers. If you are a shopper waiting for a delivery, your first point of contact should be the retailer you purchased from, as they manage the Shippit account and can look up your shipment's details.
For retailers and business customers, Shippit support is available through:
Shippit is designed specifically for e-commerce retailers, offering a complete post-purchase logistics solution that covers everything from label generation at the point of dispatch to the final delivery confirmation and returns management. Its native integrations with Shopify, BigCommerce, Magento, and WooCommerce mean that most online retailers can connect their store and start shipping within minutes, without any custom development work.
For businesses that ship at higher volumes, Shippit's automated carrier selection and pre-negotiated carrier rates can significantly reduce both the time and cost of fulfilment, while its branded tracking and notification tools help reduce customer service overhead by proactively keeping shoppers informed of their order's progress.
Shippit is Australia's most comprehensive multi-carrier shipping platform, giving e-commerce retailers access to over 100 carriers, intelligent automated shipping decisions, real-time tracking, and branded delivery experiences – all from a single dashboard. For retailers looking to scale their logistics without the complexity of managing multiple carrier contracts, Shippit offers a powerful and flexible solution. Track your Shippit shipment using the link in your notification email, or check your order status directly through the retailer's website. For business enquiries, contact Shippit at support@shippit.com or call +61 1300 467 447.
Phone
+61 1300 467 447Address
Level 2-4/6 Bligh St, Sydney NSW 2000, Australia
Click the tracking link in the shipping notification email or SMS you received when your order was dispatched. You can also use your Shippit tracking number on third-party platforms such as 17TRACK, Ship24, or OrderTracker.
Your Shippit tracking number is included in the shipping notification email or SMS sent by the retailer when your order is dispatched. You can also find it in the order details section of the retailer's website if you have an account.
It means the carrier has loaded your parcel onto a delivery vehicle and it is on its way to your address. Delivery is expected on that same business day.
If a delivery attempt is unsuccessful, the carrier will typically leave a notification card and retry the next business day, or hold the parcel for collection at a local depot. Contact the retailer you ordered from or the carrier directly for re-delivery options.
No, Shippit is a multi-carrier shipping software platform, not a courier itself. Shippit connects retailers to a network of over 100 courier and logistics providers, automatically selecting the best carrier for each shipment.
Shippit works with over 100 carriers including Australia Post, StarTrack, CouriersPlease, Fastway, TNT, DHL Express, Uber (same-day), DoorDash, and many regional and international couriers, depending on the retailer's account setup.
Retailers can contact Shippit support by phone on +61 1300 467 447 or by email at support@shippit.com. If you are a consumer waiting for a delivery, contact the retailer you purchased from, as they manage the Shippit account.
