Menu
Track your shipments in real-time
Kerry Express (HK) — officially rebranded as KEX Express (Hong Kong) Limited — is one of Hong Kong's most widely used courier and e-commerce logistics providers. Originally known as Top Gun Express Centre (Asia) Limited, the company was renamed Kerry Express (Hong Kong) Limited in April 2016, before transitioning to its current KEX Express branding under the Kerry Logistics Network — a major pan-Asian supply chain group listed on the Hong Kong Stock Exchange.
Headquartered at 3/F, Yeung Yiu Chung (No.6) Industrial Building, 19 Cheung Shun Street, Lai Chi Kok, Kowloon, KEX Express has built a dense local delivery network purpose-built for Hong Kong's compact but demanding urban environment. The company positions itself as a comprehensive e-commerce one-stop solution, serving individual consumers and commercial clients across all 18 Hong Kong districts. Their official website is kex.kln.com, available in both English and Traditional Chinese, and their mobile app is available free on iOS and Android.
KEX Express provides a broad portfolio of delivery and logistiWhat is Kerry Express HK's customer service hotline?cs services tailored for Hong Kong's fast-moving retail and e-commerce market.
The service most customers experience is residential parcel delivery. KEX Express handles last-mile delivery for hundreds of Hong Kong online retailers, marketplaces, and brands. Deliveries are attempted during business hours, with advance notifications sent so recipients can arrange a convenient time or redirect to a self-pickup point.
For businesses, KEX Express manages bulk shipments and regular corporate deliveries across Hong Kong. This service is designed for retailers, distributors, and wholesalers that need reliable intra-city logistics at scale, with flexible collection and delivery schedules to match business operations.
The Regional Express service extends coverage to less central parts of Hong Kong — including the New Territories and outlying islands — ensuring that customers outside core urban areas receive the same reliable courier service. Delivery timeframes may be slightly longer for remote locations.
Recognising the rapid growth of fresh food and pharmaceutical e-commerce in Hong Kong, KEX Express offers a dedicated Cold Chain Home Delivery service. Temperature-sensitive goods — such as chilled produce, frozen food, dairy products, or health supplements — are transported and delivered under controlled cold-chain conditions from collection to the recipient's door.
For e-commerce merchants seeking an outsourced warehousing and order fulfilment partner, KEX Express provides an end-to-end Logistics Fulfillment Solution. This includes inventory management, order picking and packing, and delivery dispatch — acting as a seamless extension of the merchant's own operations and enabling businesses to scale without investing in their own warehouse infrastructure.
One of the most popular features in KEX Express's service offering is its growing network of KEX Self-Pickup Points across Hong Kong. These staffed or unmanned collection locations — typically found in residential estates, convenience stores, shopping malls, and transport hubs — allow customers to collect parcels at their own convenience without needing to be home for a scheduled delivery attempt.
The KEX Consolidation Service is designed for cross-border shoppers who purchase from multiple overseas retailers simultaneously. It allows customers to aggregate several international purchases into a single combined shipment destined for Hong Kong, reducing overall international shipping costs significantly.
Tracking a KEX Express parcel in Hong Kong is simple and can be done in several ways:
Your tracking number is provided by the sender — typically the online retailer or business that dispatched your parcel. It will appear in your order confirmation email or the retailer's order status page. If you cannot locate your tracking number, contact the merchant first before reaching out to KEX Express directly.
KEX Express offers multiple customer service channels for delivery queries, failed deliveries, lost parcels, and general enquiries:
For non-urgent queries, Facebook or Instagram messaging can be convenient, especially outside business hours. For time-sensitive issues — such as a parcel that has not moved in more than 48 hours — calling the hotline directly is the most effective approach. Have your tracking number ready before calling to speed up the process.
Standard domestic deliveries within Hong Kong are typically completed within 1 to 3 business days from the time of collection. E-commerce orders dispatched by merchants in the morning are often delivered the same day or the following business day in urban areas. Deliveries to outlying islands or remote districts may take slightly longer due to routing constraints.
KEX Express notifies recipients before delivery attempts. Starting from 1 November 2026, the company officially transitions to sending all delivery notifications via WhatsApp, replacing or supplementing earlier SMS-based alerts. This shift allows for richer, more interactive communication — including real-time updates, one-tap re-delivery scheduling, and redirect requests directly through the WhatsApp chat.
If no one is available to receive a parcel, KEX Express will either attempt re-delivery or notify the recipient to arrange an alternative. Recipients should monitor WhatsApp, SMS, or email notifications closely to avoid missed deliveries, which may result in the parcel being held at a local depot or returned to the sender after a set holding period.
Hong Kong's typhoon and rainstorm warning system directly impacts courier operations. KEX Express pauses or reduces delivery activity during No. 8 (or above) Typhoon Signals and Black Rainstorm Warnings. Service resumes gradually once warnings are lowered, and the company posts restoration notices on its official website and social media channels promptly after each weather event.
This is one of the most frequently reported issues. If your tracking shows "Out for Delivery" but no delivery was attempted, the courier may have experienced a high-volume day or a routing issue. Wait until the end of the business day before escalating. If the status does not update by the following morning, call the hotline at 3513 0888 with your tracking number ready.
Tracking systems can lag during peak periods, public holidays, or after weather events. If your tracking hasn't changed in more than 48 hours from the expected dispatch date, the parcel may not have been collected from the sender yet. Contact the merchant to confirm dispatch; if confirmed, escalate to KEX Express directly.
KEX Express has issued explicit anti-scam alerts on its official website. Fraudsters sometimes impersonate courier companies to extract personal information or payments. The company's guidance is clear: verify any suspicious call by contacting the hotline (3513 0888), checking kex.kln.com, or reporting it to the Hong Kong Police Force. KEX Express will never ask for bank account details, passwords, or OTP codes over the phone or by message.
If your tracking shows "Delivered" but you haven't received the parcel, check with neighbours, your building management office, or the nearest KEX Self-Pickup Point first. If the parcel is genuinely missing, file a formal complaint through the hotline and request a delivery investigation. Keep your tracking number, order confirmation, and recipient details at hand when calling.
Kerry Express — now operating under the KEX Express (Hong Kong) Limited brand — is a well-established, full-service courier and e-commerce logistics provider that plays a central role in Hong Kong's delivery ecosystem. From same-day urban delivery and cold chain logistics to self-pickup points and cross-border consolidation, the company has invested significantly in building services that match the speed and convenience that Hong Kong consumers expect.
For most customers, the key to a smooth delivery experience lies in staying informed: enabling delivery notifications, using the app, knowing how to reach customer support quickly, and staying vigilant about scam communications. With the transition to WhatsApp-based delivery notifications from November 2026, the experience is set to become more interactive and transparent than ever. Whether you are tracking a single parcel or managing a high-volume e-commerce operation, KEX Express Hong Kong has the infrastructure, reach, and range of services to handle it reliably.
Phone
+852 3513 0888Address
3/F, Yeung Yiu Chung (No.6) Industrial Building, 19 Cheung Shun Street, Lai Chi Kok, Kowloon, Hong Kong
Go to kex.kln.com and use the Track & Trace feature with your tracking number. You can also track via the KEX Express mobile app (iOS/Android) or through third-party tracking sites like 17track.net. From November 2026, real-time updates are also sent via WhatsApp.
First, check the tracking status on the official website at kex.kln.com. If no updates are available for over 48 hours, contact the KEX Express hotline at 3513 0888. Keep your tracking number and order details ready. During typhoons or rainstorms, delays are expected and normal — check the website for service restoration notices.
Yes, KEX Express covers Hong Kong's outlying islands through its Regional Express service, though delivery timeframes may be longer than for urban districts. Contact customer service to confirm coverage and estimated delivery times for specific islands before placing an order.
KEX Self-Pickup Points are convenient collection locations across Hong Kong where customers can pick up parcels without needing to be home for delivery. They are located in residential estates, convenience stores, shopping malls, and transport hubs. Use the KEX Express app or the official website to find the nearest pickup point.
They share the same parent group — Kerry Logistics Network — but operate as separate entities. Kerry Logistics focuses on regional and international supply chain solutions, while KEX Express (Hong Kong) Limited specialises in domestic courier and last-mile e-commerce delivery within Hong Kong.
Do not provide any personal or financial information. Hang up and verify by calling the official hotline at 3513 0888, checking kex.kln.com, or reporting directly to the Hong Kong Police Force. KEX Express will never ask for bank details, passwords, or OTP codes over the phone or by message.
Yes. KEX Express provides a dedicated Cold Chain Home Delivery service for temperature-sensitive items such as fresh food, chilled products, frozen goods, dairy items, and pharmaceuticals. The service maintains controlled cold-chain conditions from collection to the recipient's door.
If no one is available to receive the parcel, KEX Express will attempt re-delivery or notify you to arrange an alternative time. You can also redirect the parcel to a nearby KEX Self-Pickup Point. Monitor your WhatsApp, SMS, or email notifications closely to avoid the parcel being returned to the sender after the holding period expires.
Get real-time updates on your shipment status
Start Tracking Now
.jpg&w=256&q=75)
