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Redur is one of Spain's established courier and freight companies, offering parcel delivery, express shipping, and logistics services across the Iberian Peninsula and into Europe. Whether you're a business shipping orders to customers or an individual expecting a package, this guide covers everything you need to know about Redur including how to track your shipment, what services are available, how to contact customer support, and tips for a smooth delivery experience.
Redur has been operating as a carrier in Spain for decades, building a reputation for reliable domestic parcel and freight delivery. The company is headquartered at P.I. Redur, Carretera Algete–Madrid Km 2,500, 28110 Algete, Madrid, Spain. Its strategic location near Madrid allows efficient distribution across the country.
Redur operates as a full-service carrier, handling everything from small parcels to larger freight consignments. The company works with both individual senders and businesses, offering solutions tailored to e-commerce, retail, and industrial sectors. Redur is also integrated with major global tracking platforms such as Ship24, AfterShip, and 17Track, making it easy to monitor shipments from third-party logistics tools.
Redur's express service is designed for time-sensitive shipments that need to arrive quickly. Delivery within Spain typically takes 1–2 business days, depending on origin and destination. Express parcels are given priority handling at Redur's distribution centres and are routed via the fastest available network paths.
For less urgent shipments, Redur's economy service offers a cost-effective alternative. This service typically delivers within 2–3 business days domestically. Economy parcels travel the same reliable network as express shipments but at a lower priority tier, making this ideal for non-urgent e-commerce orders and standard B2B deliveries.
Redur also handles larger freight consignments for businesses requiring pallet-level or oversized deliveries. Freight services are available for domestic Spanish routes and select European destinations, with customised pricing based on weight, dimensions, and service level. This service suits manufacturers, distributors, and retailers moving goods in volume.
Beyond Spain's borders, Redur offers international shipping options to key European destinations. Transit times vary by country, generally ranging from 2–5 business days depending on the destination. For international shipments, Redur works with partner networks to ensure cross-border coverage and tracking continuity.
Redur supports online retailers with dedicated e-commerce delivery solutions, including integration-friendly APIs for tracking, bulk label creation, and returns management. This makes Redur a practical choice for Spanish online businesses looking for a domestic carrier with solid national coverage and logistics infrastructure.
Tracking your Redur parcel is simple and can be done through multiple channels. Your tracking number is provided in the shipping confirmation email sent by the sender or the online store.
When tracking a Redur shipment, you may see the following status updates:
Redur provides customer support through the following channels:
For the fastest resolution, have your tracking number or shipment reference ready before contacting support. Redur's customer service team can assist with delivery inquiries, failed delivery re-scheduling, claims for lost or damaged parcels, and account or billing queries.
If your Redur tracking hasn't updated for more than 48 hours, contact Redur customer support with your tracking number. Delays can be caused by high shipment volume, customs clearance (for international parcels), or operational disruptions. In most cases, the parcel resumes transit within one business day.
If Redur attempted delivery but no one was available, the carrier will usually make a second attempt the following business day. Check your tracking for instructions on rescheduling or collecting from your nearest Redur depot. Some senders also allow you to change the delivery address or authorise a safe-place delivery through Redur's portal.
First, check with neighbours and building concierge services, as parcels are sometimes left with a neighbour. If still not found, contact Redur immediately with your tracking number. They can provide the proof of delivery (POD) document, which shows the recipient's name, signature, and delivery time.
If your parcel arrives visibly damaged, note the damage before signing the delivery receipt and take photos. Contact Redur as soon as possible to open a claim. Provide the tracking number, photos of the damage, and a description of the contents. Claims should be submitted promptly, as there are time limits for reporting damage.
Phone
+34 91 628 15 60Address
P.I. Redur Cr. Algete – Madrid Km 2,500, 28110 Algete, Madrid, Spain
Track your Redur parcel at www.redur.es by entering your tracking number. Third-party platforms like Ship24, AfterShip, and 17Track (carrier code 100341) also support Redur-ES tracking.
Redur typically delivers within 1–2 business days for express service and 2–3 business days for economy service within Spain.
Check your tracking at redur.es or a third-party tracker. If there's been no update for over 48 hours, contact Redur customer support at +34 91 628 15 60.
Yes, Redur offers shipping to European destinations, typically within 2–5 business days, using partner carrier networks for cross-border coverage.
Redur can be reached by phone at +34 91 628 15 60 or through the contact form on their official website at www.redur.es.
On 17Track, Redur's carrier code is 100341. On AfterShip and TrackingMore, the carrier identifier is 'redur-es'.
Redur will typically reattempt delivery the next business day. Check your tracking for options to reschedule or collect the parcel from a Redur depot.
Contact Redur by phone or website contact form promptly. Provide your tracking number, photos of any damage, and a description of the contents. Claims should be filed as soon as possible.
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