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R+L Carriers is one of the most respected names in American freight transportation, with more than 60 years of experience delivering reliable shipping solutions across the United States and beyond. Founded and headquartered in Wilmington, Ohio, the company has grown from a regional trucking operation into a nationwide logistics powerhouse, serving businesses of all sizes across every industry.
The company offers comprehensive freight services spanning less-than-truckload (LTL), full truckload, logistics, and global shipping — all supported by a dense network of service centers across the continental US and coverage extending to all 50 states, Canada, Mexico, U.S. offshore territories, and international destinations through its R+L Global affiliate. R+L Carriers is family-owned and operated, a distinction that sets its culture apart from many publicly traded competitors and contributes to its reputation for consistency, reliability, and customer focus.
R+L Carriers provides a broad range of freight and logistics services designed to meet the needs of shippers at every scale — from small businesses sending occasional pallets to large enterprises managing complex supply chains.
LTL freight is R+L Carriers' core business. The service is ideal for shippers whose cargo does not fill an entire trailer, as multiple shipments from different customers are consolidated into a single truck. R+L Carriers' LTL network covers all 50 states with competitive transit times and a strong on-time performance record.
Within LTL, R+L Carriers offers several enhanced options: Guaranteed Service for shipments that must arrive by a specific date and time; Expedited LTL for time-critical freight; Load & Protect to minimize freight damage during transit; Liftgate Service for locations without a loading dock; Hazmat shipping for regulated materials; Freeze Protection for temperature-sensitive goods in cold weather; and Final Mile Delivery for residential and hard-to-reach destinations.
For shippers with full-truckload volumes, R+L Carriers provides a wide range of TL options: dry van, expedited, flatbed, high-value and high-risk cargo, intermodal, temperature-controlled, and Mexico transborder services. A full truckload brokerage service is also available, giving customers access to a broader carrier network when needed.
Beyond trucking, R+L Carriers offers end-to-end logistics services including air and ocean freight forwarding, customs brokerage, warehousing and fulfillment, project logistics, reverse logistics, and supply chain management. These services allow businesses to consolidate multiple logistics functions under a single, trusted provider. A dedicated White Glove service handles premium, high-touch deliveries that require extra care and coordination.
R+L Carriers has a specialized trade show logistics division that handles the complex requirements of exhibit shipping — including advance warehouse deliveries, floor move coordination, and return shipping — making it a popular partner for companies exhibiting at conventions and trade events across the US.
The company's MyRLC online portal allows customers to manage shipments, view shipping history, access invoices, and generate reports all in one place. EDI (Electronic Data Interchange) integration and API tools are also available for businesses that want to embed R+L Carriers' shipping capabilities directly into their own platforms and workflows.
Tracking freight with R+L Carriers is straightforward and can be done through several methods:
Your PRO number is generated when a shipment is booked with R+L Carriers and appears on the Bill of Lading (BOL). Always save this number — it is the primary reference for all tracking and customer service enquiries.
R+L Carriers offers multiple contact channels to assist with shipping enquiries, tracking issues, rate quotes, claims, and account management:
For rate quotes, the website offers an instant online quoting tool. Standard LTL quotes cover shipments of up to 19,999 lbs and under 20 feet of trailer space; volume quotes handle 16,000 lbs or more, or 16 feet of trailer or more. New customers can open a shipping account by contacting an inside sales representative via the website or main hotline.
R+L Carriers serves all 50 US states through its owned-and-operated network of service centers — a key advantage over brokers or carriers that rely heavily on partner networks. Coverage extends beyond domestic borders to include:
This breadth of coverage makes R+L Carriers a strong choice for businesses that need a single carrier relationship to handle both domestic and cross-border shipping needs without juggling multiple vendor contracts.
If your shipment has not moved or arrived by the expected delivery date, the first step is to check the tracking status using your PRO number on rlcarriers.com. If the status hasn't updated or shows an exception, call the main customer service line at 800-543-5589 with your PRO number and Bill of Lading details ready. R+L Carriers' customer service team can investigate the shipment's location and provide an updated estimated delivery window.
If freight arrives damaged, document everything before signing the delivery receipt — photograph the damage and note it on the delivery paperwork before the driver leaves. File a freight claim through the R+L Carriers website or by contacting customer service. Having photos, the BOL, and the original invoice will speed up the claims process significantly. Timely filing is important, as freight claims must be submitted within the timeframes specified in the carrier's tariff.
If you receive an invoice that appears incorrect — due to weight discrepancies, re-weigh charges, or classification adjustments — contact R+L Carriers' billing department through MyRLC or the main customer service line. Keeping your original BOL and shipment documentation will support any disputes efficiently.
Pickups can be scheduled online through the R+L Carriers website or via the customer service hotline. For businesses with regular shipping volumes, setting up a MyRLC account streamlines the process by saving shipment details, preferred pickup times, and billing information for faster booking.
R+L Carriers has built a strong reputation over more than six decades in American freight, earning the trust of businesses ranging from small shippers to Fortune 500 companies. Its combination of nationwide LTL coverage, a broad menu of specialty services, robust technology tools, and a family-owned operational culture makes it a standout choice in a competitive industry.
Whether you need dependable standard LTL, time-critical guaranteed delivery, cold-weather freight protection, or a full-service logistics partner for complex supply chain challenges, R+L Carriers offers the infrastructure, experience, and customer support to deliver. With a main customer service hotline of 800-543-5589 and a comprehensive online portal at rlcarriers.com, support is always within reach whenever you need it.
Phone
800-543-5589Address
600 Gillam Road, Wilmington, Ohio 45177, USA
R+L Carriers' main customer service hotline is 800-543-5589. For logistics enquiries, call 866-314-7750. For MyRLC account support, call 800-799-5856. Customer service is also available through the contact form at rlcarriers.com.
Go to rlcarriers.com and use the Shipment Tracing tool with your PRO number or Pickup Request ID. You can also track through the MyRLC portal, sign up for automated email notifications, or use third-party tracking sites that support R+L Carriers PRO numbers.
A PRO number is a unique freight tracking identifier assigned to your shipment when it is booked with R+L Carriers. It appears on your Bill of Lading (BOL) and shipping confirmation. Always save this number — it is required for tracking and any customer service enquiry.
Yes, R+L Carriers serves all 50 US states through its own network of service centers. Coverage also extends to Canada, Mexico, U.S. offshore territories (including Puerto Rico, Hawaii, and Alaska), and international destinations through R+L Global Logistics.
LTL (Less-Than-Truckload) is for shipments that don't fill an entire trailer — your freight shares space with other shippers' cargo, which lowers cost. Full truckload (FTL) means the entire trailer is dedicated to your shipment, ideal for larger loads. R+L Carriers offers both.
Document the damage before signing the delivery receipt — photograph it and note it on the paperwork while the driver is present. Then file a freight claim through the R+L Carriers website or by calling customer service at 800-543-5589. Have your BOL, PRO number, and original invoice ready to speed up the process.
Yes. R+L Carriers offers Guaranteed Service for LTL shipments that must arrive by a specific date and time, as well as Expedited LTL options for time-critical freight. These services are available at the time of booking through the website or customer service.
MyRLC is R+L Carriers' online account management portal where customers can track shipments, manage shipping history, access invoices, and request pickups. To sign up, contact an inside sales representative through the R+L Carriers website or call 800-543-5589.
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