Track your shipments in real-time
Need to know where your delivery is right now? StarTrack tracking lets you follow a parcel or freight consignment across Australia from pickup to delivery. StarTrack is one of the country's best-known express road freight and courier networks, and it is part of Australia Post. With OrderTrackly you can enter your StarTrack tracking number, read the latest status in plain English, and keep all your other shipments in the same place.
This guide covers who StarTrack is, how to track a StarTrack parcel step by step, what the tracking statuses mean, how long delivery usually takes, and what to do if a delivery is missed, delayed or stuck. Use the sections below to jump straight to the answer you need.
StarTrack is an Australian transport and logistics brand that moves parcels, pallets and freight for businesses and consumers. The company began in 1974 in Sydney as Multigroup Distribution Services, was later known as Discount Freight Express, and became StarTrack Express in 2001. It was sold to Australia Post and Qantas in 2003, and Australia Post has owned it outright since 2012. Its head office is in Sydney, New South Wales.
Today StarTrack runs a national network of depots and agents, together with a large fleet of road vehicles and air freight capacity through a partnership with Qantas Freight. Express road freight is the core of its business, and many online retailers use StarTrack to deliver orders to customers, which is why so many people search for StarTrack tracking after shopping online.
StarTrack offers more than one delivery option, and the service your sender chose affects speed, cost and how often your tracking updates.
Tracking a StarTrack shipment on OrderTrackly takes seconds and needs no account.
You can also use the official StarTrack and Australia Post tracking tools or the AusPost app. OrderTrackly is handy when you are expecting parcels from several carriers, because you can check them all in one familiar layout.
StarTrack identifiers depend on the service, the booking channel and the stage of transport. A common consumer format is the letters AU followed by 10 digits, but you may also see consignment numbers, article IDs or an order reference supplied by the retailer. International shipments may carry a postal-style S10 reference that ends in AU.
The safest approach is to use the exact value given by the sender and never guess a format from the prefix. If one number is rejected, ask the sender whether they gave you an order number instead of the carrier tracking number.
Scan messages can be short and technical. Here is what the most common ones usually mean:
Delivery time depends on the service level, the distance and the delivery address. As a general guide:
These are estimates only. Public holidays, weather, sale periods and high parcel volumes can slow things down. The live scan history for your tracking number is always the most reliable answer.
If a driver could not deliver, you will usually receive a card or notification that explains what to do. In most cases you can ask for a redelivery, redirect the parcel, or collect it from the nominated depot or pickup location. Bring photo ID, and bring the card or your tracking number if you have it. If someone else is collecting for you, check in advance whether they need written authority. It is best to act quickly, because parcels are not held indefinitely and may be returned to the sender.
Because StarTrack is part of Australia Post, some parcels travel through both networks. A large item might be collected and line-hauled by StarTrack, then handed to a local delivery partner for the final leg. When that happens you may see updates labelled with either name, and sometimes a new reference number appears. Scans are recorded as the parcel moves, which is why a status can look quiet for several hours while a truck is on the road between cities. Long-distance legs, especially to regional and remote Australia, naturally show fewer scans than a metro delivery run.
StarTrack handles some international movement through partners. For parcels arriving from overseas, the main steps are arrival in Australia, customs and biosecurity checks, handover to a domestic carrier, and final delivery. Any missing or inaccurate paperwork, restricted items or unpaid duties and taxes can pause the parcel. If your tracking shows a customs or awaiting clearance status, check your email and the sender's order page for any request for documents or payment.
Enter your tracking number in the OrderTrackly search box and press Track, or use the official StarTrack tracking page.
StarTrack is owned by Australia Post, which took full ownership in 2012.
Many consumer shipments use AU followed by 10 digits, but formats vary by service, so always use the exact number supplied by the sender.
Premium service is often next business day between major capitals. Regional areas and standard freight can take longer.
Follow the instructions on the delivery card or notification to arrange redelivery, redirect the parcel or collect it from the depot.
Call 13 23 45 in Australia, email customer.satisfaction@startrack.com.au, or use the enquiry form on the StarTrack website.
Yes. OrderTrackly does not require registration for basic tracking.
StarTrack combines decades of Australian freight experience with the national reach of Australia Post, which makes it a dependable choice for express delivery. Whether you are sending or receiving, StarTrack tracking on OrderTrackly gives you fast, clear, mobile-friendly updates. Enter your tracking number now to see where your parcel is.
Enter your StarTrack tracking number in the OrderTrackly search box and press Track. You can also use the official StarTrack or Australia Post tracking page or the AusPost app.
Many consumer shipments use the letters AU followed by 10 digits, but formats vary by service and booking channel. Always use the exact number supplied by the sender.
Premium service is often next business day between major capital cities, with regional areas and standard freight taking longer. Public holidays, weather and peak periods can add time.
StarTrack is owned by Australia Post, which took full ownership in 2012. The company started in Sydney in 1974.
Follow the instructions on the delivery card or notification to arrange redelivery, redirect the parcel or collect it from the nominated depot. Bring photo ID and your tracking number.
Call 13 23 45 within Australia, email customer.satisfaction@startrack.com.au, or use the enquiry form on the StarTrack website. Have your tracking number ready.
Yes. OrderTrackly does not require registration for basic tracking. Enter your StarTrack tracking number to see the live status.
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